About the Role
Key Responsibilities:
Client Operations:
- Manage standard inbound client communications (email, phone, text)
- Schedule services accurately and efficiently
- Confirm bookings, send updates, and handle follow-ups
- Resolve routine issues calmly and professionally
- Maintain a white-glove client experience at all times
- Enforce policies clearly and warmly
Team & Scheduling Coordination:
- Coordinate schedules for independent contractors
- Ensure coverage, confirmations, and handoffs are seamless
- Communicate changes clearly and proactively
- Notice potential issues and flag / mitigate them before they develop fully
Systems & Organization
- Maintain operational systems
- Track recurring services and client preferences
- Ensure accuracy in scheduling and internal records
- Anticipate logistics or scheduling issues like overlapping bookings or key handoff challenges and address them before they occur
- Improve workflows as the business grows
Location:
DC area
This job is a remote position, but some in-person support may be required in the DC metro area
Compensation:
$24/hour, 40 hours a week - flexible schedule (1099 contractor)
This position has opportunity for internal growth as the business continues to grow.
To apply, please include your resume and a cover letter.
Requirements
About the Company
Fetch & Favor is a high-touch, concierge-style pet and home care company serving discerning clients who expect excellence, discretion, and seamless service. We take pride in great care of pets and their people, and in brightening peoples' days with quality care and quality service.